Frequently Asked Questions

All of our services are priced based on the specific requirements of each project. Following an initial consultation, we will provide a detailed proposal that includes a full budget breakdown and hourly breakdown of the work involved. There are no hidden fees.

We accept payment via bank transfer (BACS) and card payments. Full details will be provided in your project proposal.

Yes. For larger projects, we are happy to discuss a phased payment schedule aligned to agreed project milestones. This will be outlined in your project agreement.

We are committed to client satisfaction. If you have concerns about work delivered, please raise these with your account manager at the earliest opportunity. Our team will work to resolve any issues before project closure. Full details of our refund policy are available upon request.

SEO is a medium-to-long-term strategy. Most clients begin to see measurable improvement in organic search visibility within three to six months of implementation, with more significant results developing over a longer period. We provide regular reporting so you can track progress throughout.

Yes. We offer full social media management services, including content creation, scheduling, community management, and paid advertising. We work to your brand guidelines and seek approval on content calendars before publishing.

Yes. We design and manage Google Ads and social media advertising campaigns specifically tailored to the education sector, with experience in promoting courses, qualifications, and open days.

Yes. Our academic team has extensive experience working with UK qualification frameworks and awarding organisation requirements, including Ofqual-regulated qualifications and CPD-accredited programmes.

Yes. We develop curriculum content aligned to regulated qualification specifications, including unit content, assessment criteria, and internal quality assurance documentation.

Timelines vary depending on the scope and complexity of the project. Following your initial consultation, we will provide a detailed project plan with clear milestones and a delivery schedule. Typical smaller projects may be completed within four to eight weeks; larger qualification frameworks may require a longer timeline.

We develop using modern, standards-compliant frameworks. Our primary framework for new builds is Laravel (PHP). We also work with other technologies depending on project requirements. All websites are built with clean, well-documented code.

Yes. All websites we develop include a content management system (CMS) that allows your team to update pages, add content, upload documents, and manage images without any technical knowledge. We provide training and documentation as part of the handover process.

Yes. We offer ongoing website maintenance packages covering security updates, performance monitoring, content updates, and technical support. Details are available on request.

We work with a range of leading platforms, both open-source and commercial. We will recommend the most suitable platform for your needs during the initial consultation, based on your learner volume, budget, and technical requirements.

Yes. We have experience integrating learning platforms with student information systems, CRM tools, payment gateways, and other third-party applications. Integration requirements are scoped during the project proposal stage.

Yes. Staff training and documentation are included as part of our platform implementation process. We offer live training sessions, user guides, and video tutorials depending on your team's needs.