Privacy Policy & Cookie Policy

1. Introduction

1.1 Knowza Learning Solutions (SMC-Private) Limited ("Knowza", "we", "us", or "our") is committed to protecting and respecting your privacy.

1.2 This Privacy & Cookie Policy explains how we collect, use, store, protect and disclose personal information when you visit our website, submit enquiries, apply for employment opportunities, engage our services, or otherwise interact with us.

1.3 We are committed to handling personal information responsibly and in accordance with applicable laws of Pakistan, including the Prevention of Electronic Crimes Act, 2016 (PECA), the Electronic Transactions Ordinance, 2002, and other applicable legal and regulatory requirements.

1.4 We do not sell, rent or otherwise disclose your personal information to third parties for their own marketing purposes.

2. Who We Are

2.1 Knowza Learning Solutions (SMC-Private) Limited is a company registered with Pakistan Software Export Board (PSEB) under Registration No. Z-25-8187/22.

2.2 For any questions regarding this Privacy & Cookie Policy or your personal information, please contact at info@knowzalearning.com.

3. What Information We Collect

3.1 Depending on how you interact with us, we may collect:

• Identity and contact details: Name, email address, telephone number, postal address and company details.
• Recruitment and employment information: CVs, cover letters, qualifications, employment history, references and information submitted during the recruitment process.
• Customer and client information: Business contact details, enquiry records, contracts and service-related communications.
• Payment and transaction information: Billing details and payment records. Payment processing may be carried out by secure third-party providers. We do not store full payment card details on our systems.
• Communications: Records of emails, telephone calls, messages, website enquiries and customer support requests.
• Technical and usage data: IP address, browser type, device information, operating system, pages visited and website interaction data collected through cookies and similar technologies.

4. How We Collect Information

4.1 We collect information:

• Directly from you when you complete forms, submit enquiries, apply for vacancies, subscribe to updates, or communicate with us.
• Automatically through cookies and website analytics tools.
• From third-party recruitment platforms, professional networking websites, references, and publicly available sources where permitted by law.

5. How We Use Your Information

5.1 We may use your information for the following purposes:

• Responding to enquiries and requests.
• Providing our services.
• Managing customer and business relationships.
• Processing employment applications.
• Verifying qualifications and employment history.
• Improving website functionality and user experience.
• Monitoring website performance and security.
• Communicating service updates and relevant information.
• Complying with legal and regulatory requirements.
• Protecting our rights, systems, property and users.

6. Recruitment and Employment Applications

6.1 Knowza Learning Solutions collects information submitted through employment application forms, CVs, cover letters, assessments and interviews solely for recruitment and hiring purposes.

6.2 This information is used solely for recruitment purposes, evaluating suitability for employment, communicating with candidates, and complying with legal obligations relating to employment.

6.3 If your application is unsuccessful, we may retain your information for up to 12 months unless you request its deletion sooner, where permitted by law.

6.4 After this period, your information will be securely deleted, anonymised, or destroyed unless:

• You have given consent for us to retain your details for future opportunities;
• A longer retention period is required by law; or
• There is an ongoing legal, regulatory or contractual requirement to retain the information.

6.5 Successful applicants' information may become part of their employment records and will be retained in accordance with applicable legal and business requirements.

7. Marketing Communications

7.1 Where you voluntarily subscribe to receive updates, we may send information regarding our services, vacancies, opportunities and business updates.

7.2 You may opt out of receiving marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

8. Sharing Your Information

8.1 We only share personal data where necessary and with appropriate safeguards in place.

8.2 This may include:

• IT service providers, hosting providers and software suppliers.
• Recruitment and HR service providers.
• Professional advisers including accountants, auditors and legal advisers.
• Payment processors and financial institutions.
• Regulatory authorities, law enforcement agencies and government bodies where required by law.

8.3 All third-party providers are required to process personal data securely and only for authorised purposes.

9. Cookies

9.1 Our website uses cookies and similar technologies to improve functionality, analyse website performance and enhance user experience.

9.2 Cookies are small text files stored on your device when you visit a website.

9.3 We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for website functionality, security and accessibility and cannot be disabled through our website.
• Functional Cookies: These cookies remember user preferences and settings to improve website experience.
• Analytics Cookies: These cookies help us understand how visitors interact with our website so that we can improve performance and usability. Examples may include: Google Analytics, Microsoft Clarity, and similar website analytics tools.
• Marketing Cookies: Where used, these cookies help us measure advertising effectiveness and improve marketing activities.
• Managing Cookies: You may control, restrict or disable cookies through your browser settings.

9.4 Please note that disabling certain cookies may affect website functionality and user experience.

10. How Your Data is Secured

10.1 We implement appropriate technical and organisational measures to protect personal data, including:

• SSL encryption for data transmitted through our website.
• Restricted access to authorised personnel only.
• Secure hosting environments.
• Regular monitoring and security updates.
• Staff training on data protection and confidentiality.

10.2 Despite our efforts, no method of transmission over the internet can be guaranteed as completely secure.

11. How long we keep your data

11.1 We retain personal information only for as long as reasonably necessary for business, legal and operational purposes.

11.2 Information no longer required will be securely deleted, anonymised or destroyed.

12. Third-Party Websites and Children's Privacy

12.1 Our website may contain links to external websites.

12.2 We are not responsible for the privacy practices, content or security of third-party websites. Users should review the privacy policies of those websites independently.

12.3 Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children without appropriate parental or guardian consent. Our website may contain links to third-party websites.

13. Your Rights and Choices

13.1 You may contact us at any time to:

• Request access to information you have provided to us.
• Request correction of inaccurate information.
• Request deletion of information where appropriate.
• Withdraw consent for marketing communications.
• Raise concerns regarding the handling of your personal information.

13.2 We will make reasonable efforts to respond to such requests in accordance with applicable laws and business requirements.

14. Changes to This Policy

14.1 We may update this Privacy & Cookie Policy from time to time.

14.2 Any changes will be published on this page together with the updated revision date. We encourage users to review this policy periodically.

15. Contact Us

15.1 If you have any questions regarding this Privacy & Cookie Policy or our handling of personal information, please contact us via email at info@knowzalearning.com.